Work Has Become Disheartening
So…work….I said earlier that I would post one last time about work and then not say anything more until I have a new job. I used to enjoy my job and looked forward to going in to work. I still enjoy some parts of my job, mainly those involved with taking care of the patients, but the other things have taken a toll, not just on me, but on the whole department and it is a struggle to just go into work each day.
Late last year I wrote about my former manager telling me I should look outside the department for other job opportunities. At the time, we didn’t know that she was doing the same thing. The search began for a new operations manager and I hoped that the new manager would come in and work to get things back on track. Ummm, no. In fact, it’s been seven months and things are worse than they ever were. We aren’t being managed because it has become apparent that she is in over her head and doesn’t know what to do. So as a result, she isn’t focusing on the main issues, but is taking small things and working on those while the bigger issues remain unresolved. We have staff being written up, staff being terminated and others, like me, looking for other jobs.
I knew that things would be different when the new manager didn’t meet with the individual sections to learn what they do and understand what a typical day is for them. She cut the weekly staff meetings to once a month and for the meeting agenda, she completely eliminated my section as well as others. We were no longer given time to discuss changes that were coming down or concerns that we might have. I still had a weekly meeting with her and during our first one, she told me that the previous manager had “spoken very highly of you and told me that you are the one to go to when I need help because you have been here from the beginning.” I quickly learned that meant I was there to dump all the things on that she didn’t know what to do or didn’t have time for. The first time your manager says they appreciate you, it feels good. The twentieth time they say it to you it means nothing. They are just meaningless words being said to pacify you.
The turning point for me came just before the holidays. One of my employees went to cover the morning meeting and came back extremely angry because she had basically been made to look as being totally incompetent at her job in front of other employees. She was told that if she couldn’t do her job in 40 hours “you will need to look at being retrained because apparently you have problems with time management.” Really? So it doesn’t have anything to do with our clinic increasing from 2 doctors to 4 which meant the workload increased while staffing didn’t? The answer is no. It doesn’t matter to the manager. That employee began looking for a job that night after work.
A few days later, my manager made the comment that “I don’t understand why your section is struggling with the workload. You did this job for a year by yourself.” Hmmm, yes, I did the job by myself for a year. But I had 2 doctors that were only there a total of 4 clinic days. I now have 4 doctors, each with 3 clinic days, so I have a total of 12 clinic days a week to cover. I also didn’t have any of the Administrative Assistant duties that were passed on to me when that person quit and they decided not to fill the job. I also didn’t have to complete so many meaningless reports, most of which were repetitive, but have to be done separately to keep other people happy. We also weren’t required by the government to capture all of the Meaningful Use data in order to meet the guidelines for insurance reimbursement. So yes, I was able to keep up with the workload. It was much smaller then.
Going home that day I told my husband that it is easy for her to say what she did because she has never taken the time to sit with us to see what we do. She hasn’t even asked to see the spreadsheet that breaks down my sections tasks for daily, weekly and monthly. She hasn’t done that for the other sections either. So I began looking for another position. I have started with internal job openings and will eventually look outside the organization. Last week I was called for an interview. The job I applied for and the description of it from the director were completely different, so that wasn’t for me. But fingers crossed that I will find something soon.
If not, I can always hope to win the lottery.